Whether you are looking to streamline your business with our pre written policy and procedure manuals, discuss E-commernce solutions with one of our team, develop a training program or even discuss setting your company up as a Registered Training Organisation (RTO). Total Retail Training have a complete solution for you.

Consultancy Services  - TRT have a range of consultancy services, depending on your needs, we will have a solution for you and your business;

• E-Commerce Solutions
• On-line payments & gateway solutions
• Point of sale solutions
• Internal I.T solutions

Staff performance / Well being program

• Posture at work and for exercise incorporating correct postural technique for all resistance exercises
• Lower back injuries/problems and how to deal with them
• Managing the best workout in thirty minutes: what really counts for overall health and well being?
• Nutrition the easy way: what to keep out and keep it simple.
• Maintenance at home with minimal equipment.

Creative Design Services - We have a specialised creative department that can create a graphic / web based solution for you. Some of the areas we specialise in are;

• Website design
• Graphic design
• Stationary design
• Identity & Branding
• Printing, including large format design and printing
• Packaging
• Advertising
• Marketing

Human Resources  - We employ staff that specialise in HR, from Occupational Health & Safety to Industrial and Employee Relations.  Some of the specific areas are;

Occupational Health and Safety

• Development of occupational health and safety manuals
• On-site safety assessments

Human Resources – Advice on Staff Management

• Development and implementation of staff appraisal systems
• Development of Policies and Procedure Manuals
• Development of Position Descriptions
• Provide assistance with rosters
• Develop training programs
• Provide advice on implementation and management of due process, a disciplinary procedure which may lead to termination of employment
• Assistance in termination of employment including the negotiation of settlement terms and documentation
• Interpret Award and Agreements and advise employers on these interpretations
• Advise employers on Australian Workplace Agreements
• Provide advice on contracts and contractual matters including Equal Opportunity Law

Conflict Resolution

• Qualified mediators
• Assist employers in resolving disputes with employees.

Equal Opportunity

• Advise employers on pertinent equal opportunity issues and how they related to employment
• Advise employers on responding to equal opportunity complaints and complaints of sexual harassment
• Advise employers on Equal Opportunity Commission procedures

Manuals - There's no need to start from scratch, save time and money by taking advantage of our Staff Induction Manual, Operations Manual and HR/Policy manual. By implementing these manuals, it will create continuity across your staff, reduce confusion by having clear definitions, in an easy to follow format. And more importantly reflect your business the way you want it. Once you have purchased the manuals, you can make any nessessary changes you require or we have a tailoring service available

Investment $299 inc GST (includes Staff Induction Manual, Operations Manual, HR/Policy Manual) . If you would like to make a purchase please return to our home page, or receive more information please email us at info@totalretailtraining.com.au

Training & Assessment Sessions - One of our leading retail trainers/assessors will develop a series of training and assessment sessions that are scheduled once a month or as frequent as you like to support and guide the participants through their learning, at a time convenient to you. This gives participants the opportunity to practice their skills together with no exams or deadlines. Assessments are completed by gathering evidence such as: Observation of skills, Role play's, demonstrations, Questions and answers and reports from workplace mentors/supervisors.

Listed below are a few of the topics covered in our training sessions;

• Face to face communication skills
• Interaction and building relationships with customers
• Consumer awareness
• Dealing with conflict
• Selling skills
• Point of Sale
• Security
• Visual merchandising
• Understanding products and services

Competency based training - Competency implies the trainee has demonstrated appropriate skill, knowledge, understanding and attitudes in relation to tasks, and is able to perform to a standard established by the industry.

National competency standards define the competencies required for effective workplace performance. They also act as a benchmark for training, assessment and quality control.

Being competent means that you can learn and retain knowledge, understand how it fits into the organisation and put it into practice in the workplace in line with their standards and procedures.

Competency based takes prior experience into account through the RPL process (Recognition Of Prior Learning) This is the process of recognising the competencies obtained by an individual through previous or current training/work/life experiences, and in turn upon approval through Total Retail Training can be deemed exempt for a portion of the course.

The participants cannot fail this training. Any areas of assessment that do not meet the set standards will be given more time for training and re-assessment eventually achieving competency

Flexible Training - Total Retail Training deliver flexible training, meaning we tailor our systems and methods to your company's specific needs. We offer contextualisation of materials this enables all learners to relate the subject to their workplace situation. We achieve this through a range of training delivery styles along with mapping your policies and procedures against the training program and trainee. Flexible training also means we deliver the training and assessments at a time convenient to you.

We provide;

• Coordination all contracts associated with the training
• Administrative support
• All resources for participants
• Up to date reports on progress

Please contact Total Retail Training today for a complete solution for your business.

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